Verizon tier 2 tech support agent here...

[blw1230]

Welcome to the forum

Thanks Rayhodge

[mikeytoth]

I have a question regarding switching out a phone. My wife has an HTC rezound and it keeps crashing and rebooting. I am past the 30 day window to exchange it for something else. is there any way to exchange it in a store for another phone ?

[leach19m]

Has she tried calling technical support? I believe that 30 day Window is for people who just straight up don't like the phone/service. But there should be a one year warranty where they'll replace faulty hardware for free.

Sent from my Galaxy Nexus using Tapatalk 2

[shinzwei]

Well I just joined the Galaxy S3 club. Ive had so much problems with my Nexus that Verizon actually decided to give me a Pebble Blue S3 as a replacement device. Only downside is that they dont have any back covers so I have to get one off amazon. No big deal. This should hold me until my upgrade in Feb 2013. Top notch customer service...well I had to call in and voice my frustration for a month before I ran into the right person.

[Mujibar]

Well I just joined the Galaxy S3 club. Ive had so much problems with my Nexus that Verizon actually decided to give me a Pebble Blue S3 as a replacement device. Only downside is that they dont have any back covers so I have to get one off amazon. No big deal. This should hold me until my upgrade in Feb 2013. Top notch customer service...well I had to call in and voice my frustration for a month before I ran into the right person.

Sorry to hear the Nexus didn't work out for you.

But we do have you covered on the S3 front! Check out our sister site (s3forums.com).

~ GNexified ~

[rugo32]

When I was young Jedi (IT admin). I got involved in blogs where I gained a lot of smarts that I could not get thru education.. Make sure to take a break once in awhile. I would have to get paid alot and sell my soul to the devil to work for Verizon... don't blame U tho,

Sent from my Galaxy Nexus using Tapatalk 2

[mobilemail]

Noob alert! I just got a factory refurb Verizon GNex through the internet, I don't even have a SIM in it yet. Question is: How do I confirm whether this phone is carrier-unlocked; and how cooperative will Verizon be to unlock it if it isn't? Honestly, I would prefer to use it with a less expensive carrier since I'm not a heavy phone or data user.

[Kmac940]

I have tried to take mine to another carrier since I left Verizon tech support and I no longer have Verizon service. I thinks it's a list hope

Tap'd like a boss!