Verizon tier 2 tech support agent here...

[Kmac940]

Kmac940 & weston3086

,

Have you guys heard anything about having GW set up and then wiping data to install a new room without "unlocking GW" first and it bricking the NFC chip? Apparently the security portion of the NFC ship is encrypted to GW and if you don't properly unlock it before doing a data wipe it bricks the chip? I have done a few super wipes and tried using my GW for the first time since the other day and it failed. Found on another forum that the NFC chip is probably bricked, was curious if that sounded possible to you guys.

FYI I live in DSM also weston.

Thanks

I have never heard of that, not in any forums or anything ever. I can't really speak on it.sorry

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[slappyFTC]

I'm about to get my second Galaxy Nexus due to the mic mute issue. It took 30 days for the second one to start happening. When I called I asked for another phone. They would NOT give me a new one unless I had THREE replacements even though you can read stories on many other forums of people getting the RAZR Maxx or even the S3. The tech was understanding and nice and even called me back an hour later after checking with supervisors. Then to top it off, they wouldn't even overnight the replacement. What is going on with Verizon and this poor support (I've always had great support from them) all of a sudden? Different answers for different people. And this tech even knew of the issue and said the replacement probably wouldn't help. Huh? Then why not send me a phone that works?

Can you explain why this is happening to me and a lot of others from what I have read. Clearly, this phone has a defect yet I can't get a different phone? Is it soooo frustrating to have this issue crop up randomly with no rhyme or reason.

Thank you for letting me vent and I hope that the Verizon person on here can answer these questions on support and the mic mute issue that will never go away in my opinion.

[Kmac940]

Well every call that I've taken usually has to do with a signal issue in the device and is dropping a connection from the internet. Now as far as the mic mute issue, that's not one I've come across but I definitely have heard of it before but personally not the calls that I get are are dealing with that particular issue now what I can say is that if you are experiencing it an you want an alternative placement it is possible I have a customer on the forms the other night call and ask to speak to my supervisor and up on venting his frustrations with the quality or lack thereof of these replacement devices he was able to get her to offer him a galaxy s3 as a replacement so it's basically a choice to of either playing the waiting game and hoping that you get a good device with no signal issues or mic issues or vent to of supervisor or manager and ask them about to do everything they can to take care of you even if that means giving you an option a replacement device which they have the discretion to do. Hope this helps!

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[916Kev]

Kmac, indirect rep here. I have a friend who is out of warranty/denied insurance on his droid2. I added the ext'd warranty ($1.99) based off the info I found here. However, a fellow rep told me the moment he calls in to get it replaced he will be denied because they can see the actual date of when the ext'd warranty was added and since it was added so late they won't replace his phone. Any truth to that? Thanks!

[TheMessenger83]

Kmac, I'm curious as to if there is any way of adding the 'total protection' service to my phone though I am past the 30 window. I have always added it to my services and I forgot to add it. I would like to if at all possible since I know the replacement cost of a device. No issues with my phone, just wanted to ask if it was possible

Sent from my JB Verizon Galaxy Nexus using Tapatalk 2

[Kmac940]

Honestly your best bet is to go into a store, make friends with a cool sales dude and then ask them to help you out and add it on. Can't guarantee it but if you just waltz in there asking for favors it'll be a no go.

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[TheMessenger83]

Honestly your best bet is to go into a store, make friends with a cool sales dude and then ask them to help you out and add it on. Can't guarantee it but if you just waltz in there asking for favors it'll be a no go.

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Wouldn't imagine that it would. Thanks for the help

Sent from my JB Verizon Galaxy Nexus using Tapatalk 2

[Kmac940]

Just so you know give it about 6 weeks until you try to use it from they day you get it added and also you may have better luck with an indirect store from my experience. Good luck

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[blw1230]

Hey Kmac,

First off, just wanted to say thanks for giving back in your spare time and it is much appreciated by the community I'm sure.

I'm actually in the process of waiting to receive my second replacement, as my original phone had the fluctuating 4G issue and my replacement, which I never even activated had a horrible display where the right quarter of the display was darker than the rest of the screen. I called into Tech Support, talked to a helpful rep, he mentioned something about sending out an S3 as a replacement but advised I go to the local VZW store first so they could compare the phones and note the account... Not the best experience, the Sales Rep who wouldn't let me talk to Tech Support and told me it was just a setting and I need to turn the brightness up, haha. Knowing what I know from my job, a software setting cannot repair faulty hardware. So I just simply left and called back into Tech Support. So my second replacement is on its way, but I wonder if this replacement is busted like so many others, what would the best course of action be at that point?

[rayhodge02]

Hey Kmac,

First off, just wanted to say thanks for giving back in your spare time and it is much appreciated by the community I'm sure.

I'm actually in the process of waiting to receive my second replacement, as my original phone had the fluctuating 4G issue and my replacement, which I never even activated had a horrible display where the right quarter of the display was darker than the rest of the screen. I called into Tech Support, talked to a helpful rep, he mentioned something about sending out an S3 as a replacement but advised I go to the local VZW store first so they could compare the phones and note the account... Not the best experience, the Sales Rep who wouldn't let me talk to Tech Support and told me it was just a setting and I need to turn the brightness up, haha. Knowing what I know from my job, a software setting cannot repair faulty hardware. So I just simply left and called back into Tech Support. So my second replacement is on its way, but I wonder if this replacement is busted like so many others, what would the best course of action be at that point?

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