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Phone fell down -> Won't boot -> Need pics&vids from internal memory

This is a discussion on Phone fell down -> Won't boot -> Need pics&vids from internal memory within the Rescue Squad forums, part of the Galaxy Nexus Support Forum category; Hey guys My Galaxy Nexus on VW took a slight fall and got totally ruined - ridiculously fragile structure btw...but I'm sure you've heard enough ...

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Thread: Phone fell down -> Won't boot -> Need pics&vids from internal memory

  1. #1
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    Phone fell down -> Won't boot -> Need pics&vids from internal memory

    Hey guys

    My Galaxy Nexus on VW took a slight fall and got totally ruined - ridiculously fragile structure btw...but I'm sure you've heard enough of it.
    Anyway, I got a replacement through the insurance and I need to send the damaged device back to them.

    Thing is, I want the pics and videos from the internal memory. The screen is slightly cracked (can't feel the cracks, can see them through the screen) starting from just below the power button and extending across to the other side. The phone won't boot - I tried countless times by battery on/off, USB, full charge etc.

    Is there any way I can get my data back?
    I wasn't rooted, if that helps.

    Thanks in advance!

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  3. #2
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    Unless you can get the phone to boot, I don't think there is a way to get the stuff off of your virtual memory card unfortunately. That's one draw back of not having an external card. I always try to back mine up once a week or once every other week. Have you put your battery into the replacement phone to make sure something wasn't wrong with your battery? If you are sending it back anyway I would try hitting it gently against your hand and see if something came loose that you can hopefully get back and try to power it up. If nothing works then I think you just have to send it back. I would suggest backing up your new one to your computer every once in awhile just in case, or using a cloud storage like Dropbox or Box or the new Google Drive.

    Oh, did you by chance have Google + on? If you had set that up, unless you turned it off, it will try to sync your pictures to your Google + account by default as you add new pictures. It asks during the initial set up but I always turn it off.

    Sent from my Galaxy Nexus using Tapatalk 2

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    GTalk available upon Request

  4. #3
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    Quote Originally Posted by d1L777 View Post
    Unless you can get the phone to boot, I don't think there is a way to get the stuff off of your virtual memory card unfortunately. That's one draw back of not having an external card. I always try to back mine up once a week or once every other week. Have you put your battery into the replacement phone to make sure something wasn't wrong with your battery? If you are sending it back anyway I would try hitting it gently against your hand and see if something came loose that you can hopefully get back and try to power it up. If nothing works then I think you just have to send it back. I would suggest backing up your new one to your computer every once in awhile just in case, or using a cloud storage like Dropbox or Box or the new Google Drive.

    Oh, did you by chance have Google + on? If you had set that up, unless you turned it off, it will try to sync your pictures to your Google + account by default as you add new pictures. It asks during the initial set up but I always turn it off.

    Sent from my Galaxy Nexus using Tapatalk 2
    Oh wow I do have a Google+ account but I had the sync off to conserve on my data usage. I'll keep this in mind for the future, though. Thanks so much.
    Meanwhile, any other thoughts on how to get those pics back? I heard about 'adb'. What is it? How does it work? Do I have a chance there?

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    Quote Originally Posted by bananabAdbun View Post
    Oh wow I do have a Google+ account but I had the sync off to conserve on my data usage. I'll keep this in mind for the future, though. Thanks so much.
    Meanwhile, any other thoughts on how to get those pics back? I heard about 'adb'. What is it? How does it work? Do I have a chance there?
    Adb is an interface to move files between your phone/computer, and would be useful if your phone booted but maybe you couldn't see the screen.

    As d1L777 said, unless you can get the phone to boot and consequently connect to it...


    Sent from my Galaxy Nexus using Tapatalk 2
    Last edited by ajp; 05-15-2012 at 10:06 AM.
    bananabun likes this.

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    Quote Originally Posted by ajp View Post
    Adb is an interface to move files between your phone/computer, and would be useful if your phone booted but maybe you couldn't see the screen.

    As d1L777 said, unless you can get the phone to boot and consequently connect to it...


    Sent from my Galaxy Nexus using Tapatalk 2
    Okay I understand. How about I try it anyway? I mean...maybe the digitizer is bust and I don't know if it is booting at all. Would you like to help me try pls?

    Thanks!

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    ajp
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    It'll be tough since im at work right now, somebody else should jump in though

    Sent from my Galaxy Nexus using Tapatalk 2

  8. #7
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    Quote Originally Posted by ajp View Post
    It'll be tough since im at work right now, somebody else should jump in though

    Sent from my Galaxy Nexus using Tapatalk 2
    Sounds fair. Thanks for replying, buddy. I'll wait till somebody chimes in.

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    Here is my easy adb setup:

    1. Download the EasyADB(SDK_tools.zip): Android Forum
    2. Extract the SDK_tools.zip files
    3. Copy the extracted SDK_tools folder
    4. Navigate to the root of your PC C: drive
    5. Paste SDK_tools folder to the root of your PC C: drive

    Then boot the phone, connect to PC, open a cmd prompt, type
    Code:
     cd C:\SDK_tools
    Then:
    Code:
    adb.exe
    Then:
    Code:
    adb devices
    Hopefully you will see a string of alphanumeric numbers. If you get to this point, maybe it can be saved.
    bananabun likes this.

  10. #9
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    Quote Originally Posted by Droid-Xer View Post
    Here is my easy adb setup:

    1. Download the EasyADB(SDK_tools.zip): Android Forum
    2. Extract the SDK_tools.zip files
    3. Copy the extracted SDK_tools folder
    4. Navigate to the root of your PC C: drive
    5. Paste SDK_tools folder to the root of your PC C: drive

    Then boot the phone, connect to PC, open a cmd prompt, type
    Code:
     cd C:\SDK_tools
    Then:
    Code:
    adb.exe
    Then:
    Code:
    adb devices
    Hopefully you will see a string of alphanumeric numbers. If you get to this point, maybe it can be saved.
    I googled adb and sdk...and I see your point. Thanks for the clear instructions.
    Trouble is, I'm running a mac..and I find it more and more difficult to understand what instructions online are saying.
    I can try and get access to a PC, but is it possible through a mac?

    Thanks.

    QUICK EDIT: I have also never used terminal before. Way to be a noob
    Last edited by bananabun; 05-15-2012 at 11:44 AM.

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    Yes you can use a Mac, but I have no clue how to do it. Never used a Mac

 

 
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