Phone drops, black out screen, unable to use phone # pad during automated calls

[dmcmill1a]

Had my Galaxy Nexus, since early Jan. 2012. Great smartphone. Horrible "phone" so far.
Calls ar poor in quality, with break ups and crackling in background, despite being around no interference.
Calls are suddenly dropped, after 10 min.
Call screen goes "black" after this short period, and you can't reaquire your home screen without ending the call accidentaly.
During calls that have automated answering, that request you to dial in your home # to identify yourself, the dialing is not recognized by the answering service, and you are prompted to repeat the effort, which goes unrecognized. But if you use a "land line", it IS recognized.
I told Verizon that my phone rarely registers "1" bar, if any at all, on my phone screen, making me wonder if I even have phone service available. The Verizon rep showed me her phone, same model, with 3 bars, same network, same location. She was confused as to why that was occuring.
I took my phone back to Verizon, in Memphis, Tn. They say they have not had ONE customer with these issues. Yet when I tell them of message boards with similar complaints, they are stunned.
I have heard it was a SIM card issue...I was given a new one, and still the problems.
I was told it was a PHONE issue....I was given not a NEW phone, but one that was JUST LIKE NEW, that was shipped to me overnite, and still the problems.
I read where Samsung knew of these issues, and a "patch" was being developed to address it, or that since the upgrade to ICS 4.02, that these phone issues have resulted.
I just need some insight into why the calls are dropped, why the screen goes black, why no "bars" despite being in the center of 4G coverage, and if I should demand a "totally new" phone, and not one that is "just like new".
Thanks.

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[paul_gyver]

I don't know if you have read some of the articles on signal issues with GN.
http://www.androidpolice.com/2011/12/19/this-is-why-your-verizon-galaxy-nexus-or-other-4g-lte-vzw-phone-is-losing-data-signal/

http://www.anandtech.com/show/5254/investigating-the-galaxy-nexus-lte-signal-issue

VZW employees are basically trained to tell you that they have never heard of these issues (whatever they may be). Keep bugging them and if you keep complaining they will get you resolved. Good luck.

[dmcmill1a]

These articles just cloud the issue even more. There apears to be no simple answer to the problems. I plan on returning to Verizon in the am, and demand an entirely new phone, and check it out prior to leaving the premises, to see if the same issues are still present. Don't know what to switch to, phone-wise/brand, if the SGNexus remains a problem. Suggestions....(other than wait for I-phone 5, whick won't be out till June/July) ???

[kellygh5]

dmcmill1a: I'll be interested in how things work out for you. I feel your pain. Dropped calls continue to be an issue for me aswell on my "like new" replacement. Dropped calls are 1 of a few random issues. Dont have a fall back phone either. I want this one to work, but I cant live with this for 2 yrs. Good Luck, & please post results.

[kellygh5]

2nd replacement is coming tomorrow. Sigh......I REALLY hope 3rd is the charm.

[Mujibar]

Hang in there, Kelly. There *are* good units out there. One of them is bound to be meant for you.