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Phone died, can't restart

This is a discussion on Phone died, can't restart within the Galaxy Nexus Help forums, part of the Galaxy Nexus Support Forum category; My Galaxy Nexus went black screen/dead yesterday and wouldn't respond to any charging or pressing the power button. I have tried taking the battery out ...

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  1. #1
    Milky Way
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    Phone died, can't restart

    My Galaxy Nexus went black screen/dead yesterday and wouldn't respond to any charging or pressing the power button. I have tried taking the battery out and changing a new battery, nothing happens. Now it is just a big black brick that wouldn't turn on. I didn't root and haven't received system update yet.

    Please....can anybody help me? I am currently abroad in the UK and this just happens two days before I move back to the States....

    Thanks!

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  3. #2
    Spotlight Member
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    Hold power button and volume up and volume down buttons at the same time for about 10 seconds, your phone should popup with a big "Start" in green, the volume up/down is like cursor control and the power button is the selector, you can access recovery mode as well to reboot but i would tap the power button as soon as the big green start appears, hth!

  4. #3
    Milky Way
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    Thanks very much! However my phone is still not responsive...should I take it to Verizon or Samsung directly?

  5. #4
    Spotlight Member
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    Bummer man, sorry to hear that! I would hit up VZW before samsung, do you have assurion? How long ago did you get the phone?

  6. #5
    Milky Way
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    any updates?

 

 

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