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Black google screen with padlock cant get out

This is a discussion on Black google screen with padlock cant get out within the Galaxy Nexus Help forums, part of the Galaxy Nexus Support Forum category; Ok i need help getting out of the black screen that says google in white and under that a little lock that is opened i ...

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  1. #1
    Milky Way
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    Black google screen with padlock cant get out

    Ok i need help getting out of the black screen that says google in white and under that a little lock that is opened i tried to install jelly bean and i desperately failed. I have no idea what to do i am brand new to this please explain it to me in the siplaset way how to get help. if i go to a verizon store will they help. its a barnd new nexus and i cant let it be ruined. i also cant go into recovery only into the boot menu. I would like to restore to original factory settings just like straight out of the box

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  3. #2
    Super Moderator
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    Quote Originally Posted by needhelp View Post
    i also cant go into recovery only into the boot menu. I would like to restore to original factory settings just like straight out of the box
    Does the screen look like this?
    nexus-bootloader1-206x300.jpg

    If so, use the volume keys to scroll to recovery & use the power button to select it. Let us know how it goes.

  4. #3
    Milky Way
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    When i go into recovery it shows a little android on its back with his stomach opened up and a red triangle with an exclamation mark

  5. #4
    Rescue Squad
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    Here are the steps for factory reset.

    Hard Reset - Galaxy Nexus by Samsung

    Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.
    Pictures, Videos and Music will also be removed. It is recommended to backup this data unless willing to lose it.
    Personal data such as WiFi passwords, Browser bookmarks, User dictionary, a list of installed Market applications and other customized settings can be backed up to and restored from Google's servers.
    Disable Automatic Restore prior to performing a hard (factory) reset when attempting to determine whether a 3rd party application is the cause of an Operating System / Application issue.
    Preferred method
    Alternate method

    Preferred method
    1. From the home screen, select Apps.
    2. From the APPS tab, select Settings.
    3. From the PERSONAL section, select Backup & reset.
    4. From the PERSONAL DATA section, select Factory data reset.
    5. Select Reset phone.
      If presented, enter the current passcode or draw the unlock pattern.
    6. Select Erase everything.
      Allow several minutes for the factory data reset and reboot processes to complete.
    7. If necessary, refer to Initial Activation and Setup.


    Top


    Alternate method
    1. Press and hold the Power button.
    2. Select Power off.
    3. Select OK.
    4. Press and hold the Volume keys+Power button simultaneously until bootloader mode (image of an Android with Start) appears then release.
    5. Select Recovery mode.
      Utilize the volume keys to cycle through the available options and the Power button to select.
      The device will restart in Recovery mode.
    6. From the Recovery mode screen, press and hold the Power button then press the Volume up (+) key.
    7. Select wipe data/factory reset.
    8. Select Yes -- delete all user data.
      Allow several minutes for the factory data reset process to complete.
    9. Select reboot system now.
      Allow several minutes for the reboot process to complete.
    10. If necessary, refer to Initial Activation and Setup.






    Before you flash anything can you get back to stock? How to get back to stock using Odin



    Have you backed up your files and pictures? I see too many desperate cries for help recovering deleted priceless pictures with no solution.

    Need to hard reset? How to Hard Reset-Factory Data Reset.

  6. #5
    Milky Way
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    ok i did that once i pressed reboot system now it takes me to a black screen it looks off and it has been at thins screen for like 4 minutes is this normal?

  7. #6
    Rescue Squad
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    Yes sometimes it can take a while as much as ten minutes.






    Before you flash anything can you get back to stock? How to get back to stock using Odin



    Have you backed up your files and pictures? I see too many desperate cries for help recovering deleted priceless pictures with no solution.

    Need to hard reset? How to Hard Reset-Factory Data Reset.

  8. #7
    Milky Way
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    This may sound stupid but should i plug it into the computer or should i plug it into a charger because i dont know how much battery i have

  9. #8
    Rescue Squad
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    Either way should be fine but to charge I prefer charger to wall outlet.






    Before you flash anything can you get back to stock? How to get back to stock using Odin



    Have you backed up your files and pictures? I see too many desperate cries for help recovering deleted priceless pictures with no solution.

    Need to hard reset? How to Hard Reset-Factory Data Reset.

  10. #9
    Milky Way
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    iit been at the black screen for 14 minutes now

  11. #10
    Rescue Squad
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    Ok pull battery and try booting again into bootloader. Hold volume up & down +power. Once you get to the bootloader screen hit power to start.






    Before you flash anything can you get back to stock? How to get back to stock using Odin



    Have you backed up your files and pictures? I see too many desperate cries for help recovering deleted priceless pictures with no solution.

    Need to hard reset? How to Hard Reset-Factory Data Reset.

 

 
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