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GSM Nexus battery died over night

This is a discussion on GSM Nexus battery died over night within the Galaxy Nexus Accessories forums, part of the Galaxy Nexus Forum category; The battery of my Galaxy Nexus GSM , died over night and does not take any charges anymore , the phone is dead . Customer ...

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  1. #1
    Milky Way
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    14888
    Join Date
    Sep 2012
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    5

    GSM Nexus battery died over night

    The battery of my Galaxy Nexus GSM , died over night and does not take any charges anymore , the phone is dead . Customer support from Google and Samsung is crab. I bought 4 Nexus S from Google for me and family and a Nexus 7 , but was badly treated . First Google support was very friendly and helpful with the diagnostic , but than said it is a warranty issue and Samsung takes care of it . Samsung told me to send the battery in by UPS ground shipping from Hawaii and than they would ground-ship a new one back . Roughly 3 weeks for a few dollar item . They (and Google ) would not do an even exchange , even when I offered to pay right now by credit card . The warranty department said they don't sell items . I should ask the parts department which I did , they said they don't have batteries for the GSM version and I should try Amazon. I mentioned Amazon to a manager and told him that Amazon does even exchange even with big ticket items , they send a new item and give you up to 3 weeks to send the broken one back . He just said that is not how Samsung works . Needless to say that I felt mocked to listen to advertising during waiting, about the new Galaxy 3 and how sophisticated and innovative Samsung is . For me that is my last Samsung and Google product despite how much I loved the phone while it was working . I feel scammed
    Last edited by martingie; 09-15-2012 at 03:22 PM.

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  3. #2
    Milky Way
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    14518
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    pauloschilling
    Join Date
    Sep 2012
    Location
    Brazil
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    Hi,

    You said "Nexus S", this is really the phone you bought? I'm asking this cause the current Google Nexus phone is the Galaxy Nexus (the successor of Nexus S).

    I hope to not have to use any warranty services from Google or Samsung. I'm in Brazil, bought my phone in US, but I don't know if it makes any difference since you're there and didn't received the appropriate attention.

    I wish you good luck if you're waiting for any response from Google or Samsung, otherwise don't give up, maybe you'll have to open a case with a local customer protection service.

  4. #3
    Milky Way
    Member #
    14888
    Join Date
    Sep 2012
    Posts
    5
    1. Hi, no it is the Galaxy Nexus made by Samsung . I think the other one was made by HTC. Thanks for the good luck
    Last edited by martingie; 09-15-2012 at 03:23 PM.

 

 

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